Thread: Support Email

Hi I'm writing again because nothing is changing with my account: no points on my account added, no invoice for my order and information on my account that I have to pay for my order if not I will get ban!! Can you sort it out because this is very important for me, I need my order ASAP.
Please find attached files. [IMG]0 points[/IMG]
[IMG]process order[/IMG]

Originally Posted by Old_Runner

I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?

I replied to you 3 days ago.

Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.

Originally Posted by Dimson

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

You were replied to every time!

Even 12 hours ago was the last one.
and 1 day 5 hours ago.

please check your spam folder

For anyone claiming I didn't reply to the emails..... send a new one and I'll copy the old reply.

I have done a test message to GMAIL and it landed in the inbox without a problem.

All emails are answered within 24 hours, if it's not, then there is an email server issue.

I have manually gone through the last 2 days emails and copy and pasted the replies again and hit send.

So let me know if you finally got the email. Probably a technical issue with the server

Kamin, Dimson, Old_Runner,

I have sent a copy of my reply 5 minutes ago. Check your inbox now.