Support Email

**Quad101** · 10-17-2018, 02:40 PM

Originally Posted by Dimson

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

Did you check the link they've put up here?

I thought I didn't got a respons either but they responded through 'tickets' on that link to the support team

**Dimson** · 10-17-2018, 06:08 PM

I just checked but nothing..

Or do I have to register to see “tickets”?

**Old_Runner** · 10-18-2018, 01:45 AM

I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?

**BIGDADDY** · 10-18-2018, 04:58 AM

Originally Posted by Dimson

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

You were replied to every time!

Even 12 hours ago was the last one.
and 1 day 5 hours ago.

please check your spam folder

**BIGDADDY** · 10-18-2018, 05:01 AM

Originally Posted by Old_Runner

I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?

I replied to you 3 days ago.

Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.

**BIGDADDY** · 10-18-2018, 05:02 AM

Originally Posted by kamlm

Hi I have sent an email regarding my invoice which I didn't get after my placing order and didn't get any replay, order number 145009329. Also my points have disappeared from my account in magic way. Can you tell me what is going on?

I have replied to you 1 day and 5 hours ago.

Please check spam.

Also points, I have put up a post about it on the forum.

**BIGDADDY** · 10-18-2018, 05:12 AM

For anyone claiming I didn't reply to the emails..... send a new one and I'll copy the old reply.

I have done a test message to GMAIL and it landed in the inbox without a problem.

All emails are answered within 24 hours, if it's not, then there is an email server issue.

I have manually gone through the last 2 days emails and copy and pasted the replies again and hit send.

So let me know if you finally got the email. Probably a technical issue with the server

**BIGDADDY** · 10-18-2018, 05:16 AM

Kamin, Dimson, Old_Runner,

I have sent a copy of my reply 5 minutes ago. Check your inbox now.

**Dreamchaser** · 10-18-2018, 05:18 AM

Originally Posted by MASSIVE

I replied to you 3 days ago.

Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.

I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.

**BIGDADDY** · 10-18-2018, 05:39 AM

Originally Posted by Dreamchaser

I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.

I have replied to your support ticket 1 minute ago. Please check.

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