https://www.uspsoig.gov/document/iss...service-center

While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.


The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

Operational Issues
We observed significant operational issues during our visits to the Chicago ISC that delayed the processing of international packages. Specifically, improper container prioritization to CBP, insufficient container label placarding, ineffective container staging, and a cluttered workroom floor collectively contributed to operational inefficiencies and delays


FULL REPORT: https://www.uspsoig.gov/sites/defaul...21-101-R21.pdf