Please kindly understand the following

In the situation of

* lost orders
* seized orders
* missing orders
* missing products
* incorrect orders (partial or full)
* incorrect products (partial or full)
* invalid products eg. damaged, expired or incorrect dose

We 100% will resolve the matter by shipping out the missing items or where necessary shipping out the entire order again.


The only time when we don't ship out, is if the customer provides us with an incorrect address or doesn't collect the parcel / not available for collection and the order is returned. Note there is NO RETURN ADDRESS for security purposes.


Jumping to the nuclear option of charge backs or threats without even being patient to wait for an email reply, simply gets you banned no matter how long our relationship. Charge backs causes far greater consequences than can be simply understood from a customer's POV, this will result in all customers having to pay in Bitcoin or Western Union.


If you jump the gun and go for the nuclear option. You get banned. Be considerate, wait for our reply and then we will resolve the matter. With the 1000s of mistakes that have occurred over our 10 years, only a few jumped the gun too early, realised their mistake but ended up banned anyway.

Learn to have patience and understanding.