All our clients know that we always solve their problems and like BIGDADDY says we only dont reship again if you send incorrect address because the address we put as sender is not a real address for safety , so the order dont turn to us ever.
People need to understand even being super professionals we dont work 24h, nobody does because is impossible for any human being( because we sleep 8 hours day ) and when someone got´s pissed just because we dont answer an email in 6 hours dont make any sense. Yes if we take more than 24h to answer a client yes he can but i can tell you even with alot of work we have right now we always answer any of you in less than 24h even saturday and sunday ( who works like this ).
Also the orders take is time because we need to receive the money and some methods take hours or days, packaging takes more time , go post office ( all this take time ) , and people buy today and want to receive is order in 1 or 2 days ( let´s be real ) .

We always do our best for all of you respecting you , so please understand our work and be more pacient because everything is life takes time , and we also prefer to do everything the perfect way.

Everything you need im here to support you.