Wednesday 18 January 2023

Delivery and collection services will take place across the UK today.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES

Following the recent cyber incident, we are trialing operational workarounds and have started moving limited volumes of export parcels. While we trial these operational workarounds, we continue to ask customers not to submit any new export parcels into the network. Our initial focus will be to clear mail that has already been processed and is waiting to be dispatched.


We are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 19:00 hrs, customers will be able to start re-submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.


Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.


We apologise to impacted customers for any disruption this incident may be causing. Please be assured our teams are working around the clock to resolve this situation and we will update customers as soon as we have more information.