International Incident Bulletin

Last updated: 27th of January 2023
Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.
Service Update

We have made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.



Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January.



As a result of this progress and the growing capability of our alternative export solutions, we can now announce that from Thursday 26 January we will be resuming our International Tracked & Signed as well as International Signed services to all destinations for business account customers and customers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions will be enabled to allow customers to select these services, print labels and send items from Thursday 26 January.

Note: Customers in Northern Ireland are also able to submit both export letters and export parcels for all services bound for Ireland into the Royal Mail network through all channels. These services are currently only available for customers based in Northern Ireland.



Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.



We continue to ask customers not to submit any new Tracked or Untracked (Standard/Economy) export parcels into our network just yet. We are aiming to provide further updates on these services in the coming days.



Import operations continue to perform a full service with some minor delays. Domestic services are unaffected. We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can.