Support Email

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https://support.med-tech.co

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Use the form to send.

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Okey i hope i get an answer bequause my package arrived friday and i have a problem

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Originally Posted by Mw3best

Okey i hope i get an answer bequause my package arrived friday and i have a problem

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Already replied

Message sent
October deal, missing items

Sure it will get sorted quick though as always 😎

Sure enough, issue sorted fast...customer service is 100%

Thanks MTS 😎

Hi I have sent an email regarding my invoice which I didn't get after my placing order and didn't get any replay, order number 145009329. Also my points have disappeared from my account in magic way. Can you tell me what is going on?

Same with my points :(

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

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Originally Posted by Dimson

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

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Did you check the link they've put up here?

I thought I didn't got a respons either but they responded through 'tickets' on that link to the support team

I just checked but nothing..

Or do I have to register to see “tickets”?

I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?

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Originally Posted by Dimson

I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?

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You were replied to every time!

Even 12 hours ago was the last one.
and 1 day 5 hours ago.

please check your spam folder

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Originally Posted by Old_Runner

I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?

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I replied to you 3 days ago.

Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.

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Originally Posted by kamlm

Hi I have sent an email regarding my invoice which I didn't get after my placing order and didn't get any replay, order number 145009329. Also my points have disappeared from my account in magic way. Can you tell me what is going on?

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I have replied to you 1 day and 5 hours ago.

Please check spam.

Also points, I have put up a post about it on the forum.

For anyone claiming I didn't reply to the emails..... send a new one and I'll copy the old reply.

I have done a test message to GMAIL and it landed in the inbox without a problem.

All emails are answered within 24 hours, if it's not, then there is an email server issue.

I have manually gone through the last 2 days emails and copy and pasted the replies again and hit send.

So let me know if you finally got the email. Probably a technical issue with the server

Kamin, Dimson, Old_Runner,

I have sent a copy of my reply 5 minutes ago. Check your inbox now.

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Originally Posted by MASSIVE

I replied to you 3 days ago.

Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.

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I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.

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Originally Posted by Dreamchaser

I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.

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I have replied to your support ticket 1 minute ago. Please check.

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Originally Posted by MASSIVE

I have replied to your support ticket 1 minute ago. Please check.

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I still have not received anything. the spam is empty too. You write to my email address or on the contact side of them?

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Originally Posted by Dreamchaser

I still have not received anything. the spam is empty too. You write to my email address or on the contact side of them?

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5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

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Originally Posted by MASSIVE

I have replied to your support ticket 1 minute ago. Please check.

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Originally Posted by MASSIVE

5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

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Unfortunately, I still have not received anything.

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Originally Posted by MASSIVE

I have replied to your support ticket 1 minute ago. Please check.

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Originally Posted by MASSIVE

5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

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Originally Posted by Dreamchaser

Unfortunately, I still have not received anything.

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my address starts and ends with the letter O, it is not the number 0

I filled in form and had no reply

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Originally Posted by md2015

I filled in form and had no reply

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I have replied 4.5 hours ago and 1 minute ago.

Nothing has come through mate..

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Originally Posted by md2015

I filled in form and had no reply

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Your email server gave this reply



Blocked

2018/10/18 7:43am UTC+00:00

The gmx.de server blocked this message from being delivered. While we won't try to send this message again, we will attempt to send new messages to this address in the future.


550 Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record




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After looking at the logs.... all @gmx.de and @gmx.net emails are blocked by GMX

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Originally Posted by MASSIVE

Your email server gave this reply



Blocked

2018/10/18 7:43am UTC+00:00

The gmx.de server blocked this message from being delivered. While we won't try to send this message again, we will attempt to send new messages to this address in the future.


550 Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record




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After looking at the logs.... all @gmx.de and @gmx.net emails are blocked by GMX

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I think it's fixed now.

I got a reply. Thank you!

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Originally Posted by MASSIVE

I have replied to you 1 day and 5 hours ago.

Please check spam.

Also points, I have put up a post about it on the forum.

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Hi I didn't get any replay can you do this again please, I need invoice to pay because I need my staff. I have last email from you 10 oct 2018 10:04
Also my points are not added

Hi I'm writing again because nothing is changing with my account: no points on my account added, no invoice for my order and information on my account that I have to pay for my order if not I will get ban!! Can you sort it out because this is very important for me, I need my order ASAP.
Please find attached files. [IMG]0 points[/IMG]
[IMG]process order[/IMG]

I also received a reply...thank you. I do have a gmail account, but there is nothing from MTS in my spam folder. If it's on my end, I'm happy to correct it if I can figure out what the problem is. Still looking for a reply involving a USPS tracking number. Thanks for any help you can give me.

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Originally Posted by kamlm

Hi I'm writing again because nothing is changing with my account: no points on my account added, no invoice for my order and information on my account that I have to pay for my order if not I will get ban!! Can you sort it out because this is very important for me, I need my order ASAP.
Please find attached files. [IMG]0 points[/IMG]
[IMG]process order[/IMG]

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I have sent the payment request again. It appears your mail server didn't like the med-tech.co email address and rejected it as I read in the logs. I changed it to the other email and you should get an email now. You were sent the link for payment literally 30 minutes after you made the order. If you logged into your account, you could have actually read my reply from the MY ACCOUNT section and under your order ID in any case.

Kamlin (DO NOT WRITE ORDER INFORMATION OR PAYMENT DETAILS TO THE PUBLIC)!!!!

You will get everyone in trouble.... This is a potential ban.

I'm serious, it's dangerous to write this stuff!

Of course if you read the email, it had a password written... can you please read that password

Then please think if there is an empty box, obviously, you need to copy and paste the password and press go.

DO NOT WRITE THIS STUFF TO THE PUBLIC!!!

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Originally Posted by MASSIVE

Kamlin (DO NOT WRITE ORDER INFORMATION OR PAYMENT DETAILS TO THE PUBLIC)!!!!

You will get everyone in trouble.... This is a potential ban.

I'm serious, it's dangerous to write this stuff!

Of course if you read the email, it had a password written... can you please read that password

Then please think if there is an empty box, obviously, you need to copy and paste the password and press go.

DO NOT WRITE THIS STUFF TO THE PUBLIC!!!

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SORRY didn't know. Can you send to me link with GBP currency during placing order?