Royal Mail issues - 16-Jan-23

Monday 16 January 2023

Delivery and collection services will take place across the UK today.


https://personal.help.royalmail.com/...ail/a_id/12556



ROYAL MAIL INTERNATIONAL EXPORT SERVICES
Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.
We are temporarily unable to despatch items to overseas destinations. To support faster recovery when our service is restored and to prevent a build-up of export items in our network, we’re asking customers not to post international items until further notice. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.

Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.

Wednesday 18 January 2023

Delivery and collection services will take place across the UK today.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES



Following the recent cyber incident, we are trialing operational workarounds and have started moving limited volumes of export parcels. While we trial these operational workarounds, we continue to ask customers not to submit any new export parcels into the network. Our initial focus will be to clear mail that has already been processed and is waiting to be dispatched.


We are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 19:00 hrs, customers will be able to start re-submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.


Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.


We apologise to impacted customers for any disruption this incident may be causing. Please be assured our teams are working around the clock to resolve this situation and we will update customers as soon as we have more information.

Friday 20 January 2023

Delivery and collection services will take place across the UK today.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES



Following the recent cyber incident, Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.


We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.


Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.


We’re sorry for any disruption this incident may be causing. Our teams are continuing to work around the clock to resolve this situation. We will update customers as soon as we have more information.

Still not resolved. I'm trying to sort out EU customers with alternative ZPHC instead and similar products today. Then USA customers will be sorted as there are much more.

Thursday 19 January 2023

Delivery and collection services will take place across the UK today.


ROYAL MAIL INTERNATIONAL EXPORT SERVICES



Following the recent cyber incident, we are trialing operational workarounds and have started moving limited volumes of export parcels. While we trial these operational workarounds, we continue to ask customers not to submit any new export parcels into the network. Our initial focus will be to clear mail that has already been processed and is waiting to be dispatched.


We are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 7pm Wednesday 18 January, customers will be able to start submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.


Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.


We apologise to impacted customers for any disruption this incident may be causing. Please be assured our teams are working around the clock to fully resolve this situation.

Got 30 of the backlog out using PARCEL FORCE. We'll try this until RM gets back online.

https://www.royalmail.com/service-update


Thursday 26 January 2023

Delivery and collection services will take place across the UK today.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES
We have made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which were not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January.
As a result of this progress and the growing capability of our alternative export solutions, we can now announce that we are resuming our International Tracked & Signed as well as International Signed services to all destinations for business account customers and customers buying postage online. This includes parcel, large letter, and letter formats of these services. Online shipping solutions are now enabled to allow customers to select these services, print labels and send items from Thursday 26 January.
Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.
We continue to ask customers not to submit any new Tracked or Standard/Economy export parcels into our network just yet. We are aiming to provide further updates on these services in the coming days.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.

We’re sorry for the disruption this incident is causing impacted customers. Our teams are continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can.

International Incident Bulletin

Last updated: 27th of January 2023
Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.
Service Update

We have made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.



Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January.



As a result of this progress and the growing capability of our alternative export solutions, we can now announce that from Thursday 26 January we will be resuming our International Tracked & Signed as well as International Signed services to all destinations for business account customers and customers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions will be enabled to allow customers to select these services, print labels and send items from Thursday 26 January.

Note: Customers in Northern Ireland are also able to submit both export letters and export parcels for all services bound for Ireland into the Royal Mail network through all channels. These services are currently only available for customers based in Northern Ireland.



Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.



We continue to ask customers not to submit any new Tracked or Untracked (Standard/Economy) export parcels into our network just yet. We are aiming to provide further updates on these services in the coming days.



Import operations continue to perform a full service with some minor delays. Domestic services are unaffected. We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can.

UPDATE

Information from post office about Cyber attack to Royal Mail

Please note that we are using parcel force for now. Seems to be working fine. We are focussing on the backlog of international orders. If you received a tracking number from 10-jan to 16-jan and it's not moving, please contact us and we will re-ship.

Getting through the re-ships while still sending out orders not affected. I request everyone to be patient, There are delivery limits per day, and doing the maximum. There are hundreds of orders sent over the 10-jan to 16-jan period and everyone is demanding that their order gets delivered immediately with people ordering after 16-jan also demanding that their order gets sent out too. We can do around 20-30 orders max per day. Where we will do half re-ships and half new ones.