Thread: Shipment Questions and ETA

If international then expected. If local then email me. International has way too many orders and we need to add an extra 2 days to process due to this until we switch to a new dispatch

Originally Posted by tavel

It's international, Western Europe.
Hope it will be shipped this week.

It was posted 09/03/16 - that is 3 days ago. Sometimes dispatch is slow to update the trackers. But it was sent already 3 days ago.

Originally Posted by Method89

Hi guys,cant we know from what nation you ship?

Sorry if say'd before

You can email this. Keep security matters off a public forum!

Originally Posted by sebmumu

hello, my order got back to you because the shipping adress was wrong, how can we do ?

I already messaged you. We don't use a "real" return address for very obvious security reasons. Because your package was not collected by you during the delivery attempt by the postal service, this will result in a lost parcel which is not our accountability.

>> A couple of questions regarding international delivery (Australia):

1. What happens if the package gets seized at customs? Will the authorities track me down?

You should read your own country's government websites. They are usually destroyed. The likelihood of you being tracked is slim and next to none for the typical order amount.

2. What happens to the package if I'm not home when delivery is attempted? Will it just get taken back to a local post office for me to collect later?

You need to contact Australia Post and ask them. But from what I understand it's taken to the post office for your collection.

3. When I ordered my international tabs I didn't have a choice of tracked or regular airmail it auto selected EMS and also I didn't have a choice of selecting "stealth" so I just wrote "stealth packaging" in the comments. Is this all okay?

We have determined that REGISTERED MAIL is far more successful to Australia than EMS. So for the last month we have only done REGISTERED MAIL and it has been successful. Only a few days longer too.

You did have an option. It's on the checkout page in bolded text. You are supposed to click that tick box.

** USA DOMESTIC REMAIL /OR/ STEALTH PACKAGING
MUST FOR AU/NZ/CH/CA/NO/DK/US (WEST COAST)) £10.00

No it is not okay to just write it in the comment box. Packaging for stealth costs time and money for our dispatcher to re-pack and purchase materials to disguise the products. Writing only the comment won't have the charge included, but it should be. This could delay your order.