Thread: Deliveries during XMAS and NEW YEAR period

I'm very concerned that something is wrong at MTS. I paid for an expensive order nearly 3 weeks ago. I asked for a tracking number a week ago and I was sent a number that doesn't work. I contacted them about the problem and they explained it "will work by 3-4/Jan." It's now January 5th and the tracking number still doesn't work. I certainly understand delays during the holidays, but I have great concern since I have never experienced this kind of delay with MTS over the years. I remember Mr. Big always provided excellent customer service, but I no longer see his posts in the forum. I don't want to make waves because MTS has always provided excellent customer service, but does anyone know if he has left and if there been a change in management at MTS?

Originally Posted by Old_Runner

I'm very concerned that something is wrong at MTS. I paid for an expensive order nearly 3 weeks ago. I asked for a tracking number a week ago and I was sent a number that doesn't work. I contacted them about the problem and they explained it "will work by 3-4/Jan." It's now January 5th and the tracking number still doesn't work. I certainly understand delays during the holidays, but I have great concern since I have never experienced this kind of delay with MTS over the years. I remember Mr. Big always provided excellent customer service, but I no longer see his posts in the forum. I don't want to make waves because MTS has always provided excellent customer service, but does anyone know if he has left and if there been a change in management at MTS?

I have this feeling too that there is something wrong.

I hope not

Well... after 3 my emails I got this:
“I'm checking today. I asked the girl who does the site update to reply.”

I don’t even know who it is...

Originally Posted by jjj1975

Well... after 3 my emails I got this:
“I'm checking today. I asked the girl who does the site update to reply.”

I don’t even know who it is...

I hope everything is good. I didn't get a reply.

Could you give us a heads up?

I’ll do, hopefully tomorrow 🤞

I got a payment confirmation

Originally Posted by MASSIVE

Yes eveyrone has, if not, please send in the ticket again. :-)

I have too, thanks! I was worried tbh

My order is still not here... I hate Christmas really 😂