Thread: Account suspensions and bannings

Originally Posted by BBJMD

Any news mate? I’d like to make an order

i answered you 2 days ago. you need to register and login. this takes 1 min and any email, cannot be more easier then it is. we cannot call you on your phone, we are not amazon

Originally Posted by BBJMD

OK I presume you didn't see my ticket as this wasn't the question.

To clarify,

- I have and have had a long standing account, and have used you for a number of years.
- There is a balance on my account which due to unforeseen circumstances I was unable to transact once I'd received the payment request.

My request to you is to remove this outstanding balance / order on this account (details specified below)so that I can proceed with making a new order.

USERNAME - BBJMD
EMAIL - JMDANIELS @ LIVE . CO . UK (remove spaces - I'll delete this post once you've received for security reasons)

Any chance please Maximus?

pls remove this post as it contains email and other info. i have answered you via pm and email

Originally Posted by Bubbleboxy

Right I’ve read all this before placing an order? I’ve waited for my email to make a payment that still hasn’t arrived?ive placed to follow up messages and only one ticket has been raised?

Is this site legit as I believed it was in good faith before placing my order?

All a bit Mickey Mouse so far as my customer experience has gone? Ffs

hello when did you place your order? pls dont forget that there is weekend also and we dont work 24 hrs per day 7 days a week.

So pls a bit of patience and understanding and you will get your payment info and you can pay.

thank you

Ok
thanks for your reply and apologies for my impatience. I never did receive an email detailing the payment information? Unless I’m a proper tard this the way I have been understanding how this whole order process works?

However I did log back in over the next couple of days and noticed under the my order page that there were several links that directed me away to a payment merchant site?

After trying the second link as one stated it had expired I managed to pay for my order using my CC and legit contact information as advised in the FAQ section.

So for future reference was I supposed to receive a payment request email? Or was I meant to be looking under the my orders page for these links?

So confused but for any newbies reading this once payment was made my order arrived within a day (mainland UK Royal Mail)

Unfortunately though I was missing an item off my order, and again after searching the forums and FAQ’s I discovered I should have taken a photo of my package before opening so as to validate the legitimacy and honesty of my claim about my order being incorrect and missing an item?

So again for newbies before placing an order ensure you read FAQ’s and understand the T&C’s as these guys state this isn’t Argos, Amazon or EBay! And in hindsight of that fact I only have myself to blame here especially considering what we are seeking to purchase.

So admins apologies for my impatience, naivety, and feed back posted out of frustration due to my own lack of understanding and stupidity.

Oh and thanks for not banning me too! I’ll be back rest assured

Cheers

Originally Posted by Bubbleboxy

Ok
thanks for your reply and apologies for my impatience. I never did receive an email detailing the payment information? Unless I’m a proper tard this the way I have been understanding how this whole order process works?

However I did log back in over the next couple of days and noticed under the my order page that there were several links that directed me away to a payment merchant site?

After trying the second link as one stated it had expired I managed to pay for my order using my CC and legit contact information as advised in the FAQ section.

So for future reference was I supposed to receive a payment request email? Or was I meant to be looking under the my orders page for these links?

So confused but for any newbies reading this once payment was made my order arrived within a day (mainland UK Royal Mail)

Unfortunately though I was missing an item off my order, and again after searching the forums and FAQ’s I discovered I should have taken a photo of my package before opening so as to validate the legitimacy and honesty of my claim about my order being incorrect and missing an item?

So again for newbies before placing an order ensure you read FAQ’s and understand the T&C’s as these guys state this isn’t Argos, Amazon or EBay! And in hindsight of that fact I only have myself to blame here especially considering what we are seeking to purchase.

So admins apologies for my impatience, naivety, and feed back posted out of frustration due to my own lack of understanding and stupidity.

Oh and thanks for not banning me too! I’ll be back rest assured

Cheers

there can be no confusion: you login, place the order, you receive payment info via email and you pay and we deliver it. as simple as it gets and apparently endless people before you managed to do it so there should be no issues with you placing an order.

Hi and that’s exactly how I read and understood the process to be also? However I never received the second email detailing the payment information!

I checked back on my orders page and noticed 3 links which took me to a payment facility website and that’s how I managed to pay!

Just FYI I suppose but that’s it was!

I have now opened 2 accounts and are having problems paying. Do you have a contact number so I can pay over the phonr. Darren harding 07538078507

Originally Posted by Darren Richard Harding

I have now opened 2 accounts and are having problems paying. Do you have a contact number so I can pay over the phonr. Darren harding 07538078507

hello, you cannot pay over the phone, you can pay using Wu, paypal, bank account, btc's. just login into our webshop and you can easily order any of our products

thank you

Hi I'm not sure why I am blocked I never ordered anything before I only put it in my shopping cart. Please let me know how I can fix this. Thank you.

email us at support, thank you