Thread: Shipment Questions and ETA

Originally Posted by willow

Hi there just wondering if someone could help me out. I placed and order was sent straight away and all was fine. But when my package hit UK customs it stayed there for 8 days. I've now been told that they have inspected the package and added charges on top, parcel force have also said that they will send me a letter stating how to pay. My question is as follows. Do you think this is genuine or a trap to catch me out? Would you pay or right this order off?

This is normal. Customs will randomly look at packages and review the price of the package. If they think it requires tax, they'll ask you to pay it. Happens 20% of the time.

Originally Posted by willow

That's a fair enough point, but as it's not aloud in the uk post I just find it strange that they examined it and let it through, unless they never actually opened it. Who knows only time will tell. Thanks for your reply though much appreciated

Usually they just look at the customs dec sticker and just think the value requires tax payment... happens sometimes. it's normal

Originally Posted by willow

Ok thanks guys, I spoke to parcelforce and they have confirmed its now been released and is on its way to the depot, just got to wait for a letter so I can pay the £20.17 tax lol. The tracking details had me worried for a while but thanks for the replies guys much appreciated

I've instructed the international dispatcher to use a lower value next time.

Originally Posted by Snug619

Double checking. But when tracking my order from UK to US it says it's been delivered to a address in New York. I live in another state, are orders sent there first and mailed again? And if so will I get another tracking number? Thanks.

This is the remailing address. You should know that because you would have paid for the USA domestic re-mailer. Remail = mail to A, then mail to another B. If you don't need this service, then simply don't pay for it and your package will go to you directly. Thanks