Support Email

MASSIVE wrote:I have replied to your support ticket 1 minute ago. Please check.

I still have not received anything. the spam is empty too. You write to my email address or on the contact side of them?

Dreamchaser wrote:I still have not received anything. the spam is empty too. You write to my email address or on the contact side of them?

5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

MASSIVE wrote:I have replied to your support ticket 1 minute ago. Please check.

MASSIVE wrote:5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

Unfortunately, I still have not received anything.

MASSIVE wrote:I have replied to your support ticket 1 minute ago. Please check.

MASSIVE wrote:5 minutes ago I copied and pasted the replies for your 3 tickets and sent them out again. So you should have just received 3 emails.

Dreamchaser wrote:Unfortunately, I still have not received anything.

my address starts and ends with the letter O, it is not the number 0

I filled in form and had no reply

md2015 wrote:I filled in form and had no reply

I have replied 4.5 hours ago and 1 minute ago.

Nothing has come through mate..

md2015 wrote:I filled in form and had no reply

Your email server gave this reply



Blocked

2018/10/18 7:43am UTC+00:00

The gmx.de server blocked this message from being delivered. While we won't try to send this message again, we will attempt to send new messages to this address in the future.


550 Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record




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After looking at the logs.... all @gmx.de and @gmx.net emails are blocked by GMX

MASSIVE wrote:Your email server gave this reply



Blocked

2018/10/18 7:43am UTC+00:00

The gmx.de server blocked this message from being delivered. While we won't try to send this message again, we will attempt to send new messages to this address in the future.


550 Requested action not taken: mailbox unavailable invalid DNS MX or A/AAAA resource record




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After looking at the logs.... all @gmx.de and @gmx.net emails are blocked by GMX

I think it's fixed now.

I got a reply. Thank you!

MASSIVE wrote:I have replied to you 1 day and 5 hours ago.

Please check spam.

Also points, I have put up a post about it on the forum.

Hi I didn't get any replay can you do this again please, I need invoice to pay because I need my staff. I have last email from you 10 oct 2018 10:04
Also my points are not added

Hi I'm writing again because nothing is changing with my account: no points on my account added, no invoice for my order and information on my account that I have to pay for my order if not I will get ban!! Can you sort it out because this is very important for me, I need my order ASAP.
Please find attached files. 0 points
process order

I also received a reply...thank you. I do have a gmail account, but there is nothing from MTS in my spam folder. If it's on my end, I'm happy to correct it if I can figure out what the problem is. Still looking for a reply involving a USPS tracking number. Thanks for any help you can give me.

kamlm wrote:Hi I'm writing again because nothing is changing with my account: no points on my account added, no invoice for my order and information on my account that I have to pay for my order if not I will get ban!! Can you sort it out because this is very important for me, I need my order ASAP.
Please find attached files. 0 points
process order

I have sent the payment request again. It appears your mail server didn't like the med-tech.co email address and rejected it as I read in the logs. I changed it to the other email and you should get an email now. You were sent the link for payment literally 30 minutes after you made the order. If you logged into your account, you could have actually read my reply from the MY ACCOUNT section and under your order ID in any case.

Kamlin (DO NOT WRITE ORDER INFORMATION OR PAYMENT DETAILS TO THE PUBLIC)!!!!

You will get everyone in trouble.... This is a potential ban.

I'm serious, it's dangerous to write this stuff!

Of course if you read the email, it had a password written... can you please read that password

Then please think if there is an empty box, obviously, you need to copy and paste the password and press go.

DO NOT WRITE THIS STUFF TO THE PUBLIC!!!

MASSIVE wrote:Kamlin (DO NOT WRITE ORDER INFORMATION OR PAYMENT DETAILS TO THE PUBLIC)!!!!

You will get everyone in trouble.... This is a potential ban.

I'm serious, it's dangerous to write this stuff!

Of course if you read the email, it had a password written... can you please read that password

Then please think if there is an empty box, obviously, you need to copy and paste the password and press go.

DO NOT WRITE THIS STUFF TO THE PUBLIC!!!

SORRY didn't know. Can you send to me link with GBP currency during placing order?