login bug to merton.gov.uk

13 posts · started by BIGDADDY · Oct 8, 2017

BIGDADDY
MTS STAFF - formally MR BIG
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BIGDADDY
2,507 posts · joined Jan 2015
#1
Does anyone else get this problem?

Had a few customers who get this merton.gov.uk login screen when clicking on the checkout button. I cannot reproduce it. Seems to happen only on the mobile and can be resolved by logging out and back in again.



MTS Support https://support.med-tech.pro
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BobbyC
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BobbyC
46 posts · joined Nov 2016
#2
Yes I have seen it before, chrome on iPhone
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Quadz
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Quadz
8 posts · joined Oct 2016
#3
Yeh I have also seen it a few times
GODZILLA
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GODZILLA
1,136 posts · joined Mar 2017
#4
Quadz wrote:Yeh I have also seen it a few times


using which browser? and whilst using the phone?

This is a small technical glitch, we are fixing it. pls let us know which browser you are using and if on pc or phone when you encounter this glitch

thank you
MTS Support https://support.med-tech.pro
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Quadz
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Quadz
8 posts · joined Oct 2016
#5
I get it when I order on my iPhone
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Big ian
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Big ian
47 posts · joined Nov 2015
#6
Not got that far but is there any way of changing the currency to GBP, on my screen it only now gives an option of euro's when I click on it?
GODZILLA
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GODZILLA
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#7
Big ian wrote:Not got that far but is there any way of changing the currency to GBP, on my screen it only now gives an option of euro's when I click on it?


its based on IP, so only way would be to change your IP to appear as if you are in the UK.

why do you want the currency to change to GBP?
MTS Support https://support.med-tech.pro
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Big ian
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Big ian
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#8
GODZILLA wrote:its based on IP, so only way would be to change your IP to appear as if you are in the UK.

why do you want the currency to change to GBP?


Weird? Wonder why my ip says I'm not?

I want to change it because I live in England! Haha and I am actually in England at the moment it's not like I'm away on holiday or something?
BIGDADDY
MTS STAFF - formally MR BIG
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Joined: Jan 2015
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BIGDADDY
2,507 posts · joined Jan 2015
#9
Big ian wrote:Weird? Wonder why my ip says I'm not?

I want to change it because I live in England! Haha and I am actually in England at the moment it's not like I'm away on holiday or something?


Cannot detect IPv6. No workaround other than use a different connection that uses IPv4. And that is impossible to know unless you try and see.
MTS Support https://support.med-tech.pro
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Big ian
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Big ian
47 posts · joined Nov 2015
#10
MR BIG wrote:Cannot detect IPv6. No workaround other than use a different connection that uses IPv4. And that is impossible to know unless you try and see.

Ok cheers Mr Big
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BobbyC
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BobbyC
46 posts · joined Nov 2016
#11
Still seeing, FYI, chrome on ios

GODZILLA
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GODZILLA
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#12
thanks for letting us know, we will look into it
MTS Support https://support.med-tech.pro
BIGDADDY
MTS STAFF - formally MR BIG
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Joined: Jan 2015
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BIGDADDY
2,507 posts · joined Jan 2015
#13
This problem is now fixed
MTS Support https://support.med-tech.pro
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