Where is my tracking number?

Question: Where is my tracking nr?

Answer: We strive to always provide you with a tracking number within 72hrs (not including SAT or SUN) after full payment.

In many cases you will receive this tracker sooner BUT if you don't pls wait 72hrs after payment and then if needed you can send us an email asking for your tracking.

In many domestic cases, the tracking # will be given after the package is actually received.

Please also note that we experience huge order volumes and sometimes delays happen for the following reasons
* stock is suddenly out and re-stocking is needed
* confusion on order or address
* holidays
* promotions that increase the order volume and output is slowed down

Asking for a tracking # daily does not speed up the process. Orders are processed consecutively.

Thank you

MTS

Hey, i know you guys make a great job. But i have a question about my order # 145008516. I have ordered on 25 october and payed on this day but i have no tracking number and all the time i look there stands "processing". Is my order send out or not?

Mw3best wrote:Hey, i know you guys make a great job. But i have a question about my order # 145008516. I have ordered on 25 october and payed on this day but i have no tracking number and all the time i look there stands "processing". Is my order send out or not?

Yes. The dispatcher *ALWAYS* gives tracking # 2-3 days after the package was actually dispatched. This is room for improvement on our end but he is swamped with orders and getting orders out is priority over a tracking #. For many customers, they receive the products before the tracking is even given. We are working on multiple dispatchers to reduce the work load and hopefully improve speed of delivery

Ok very good thank you

Hey guys,

Due to not repying my email( no problem), a short question. Did you sent my Order? (500001942)

Thanks in advance.
Best regards.

Ritualis wrote:Hey guys,

Due to not repying my email( no problem), a short question. Did you sent my Order? (500001942)

Thanks in advance.
Best regards.

all orders are being prepared and sent out as we speak and in next few days. we are soon expanding our dispatcher capacity so all orders should be delivered much sooner. thanks for bit of patience and understanding

GODZILLA wrote:all orders are being prepared and sent out as we speak and in next few days. we are soon expanding our dispatcher capacity so all orders should be delivered much sooner. thanks for bit of patience and understanding

Okay now i´m bit nervous, why is my order canceled?

Ritualis wrote:Okay now i´m bit nervous, why is my order canceled?

pls email support and we can look into it. we cant answer order specific questions in the open, always pls via email. thank you

hey godzilla,

can you please have a look for my tracking number? 145008587

gr

Daann01 wrote:hey godzilla,

can you please have a look for my tracking number? 145008587

gr

all orders are being dispatched at maximum speed, you will get your tracking nr soon, a bit of patience pls, thank you

Hey guys i just wondering when my order will be arrive i made it on 26/04 and I haven’t get any email yet thanks
Order number is 500008157

best to check support in email. we don't discuss individual orders publicly.
however, I'm told it will be done today.

good morning i would like to know where my order is, if i can have a tracking number,thank you

145010825 this is my order number

Alex when you have any issues about orders you should email MTS . Im waiting for my order for 4 weeks and normally takes 3 weeks to receive , but i know December and Christmas is a time of the year all deliveries take more time . Thats why i always have a stock to never have to stop my cycle and lose my gains .

500010494 - thats my order number. More than 72 hours have passed and the status remains 'processing' - have I been scammed here?

Gkenny wrote:500010494 - thats my order number. More than 72 hours have passed and the status remains 'processing' - have I been scammed here?

It was given. You are from a country that requires stealth packing. Labels had to be replaced to pass customs and we had to get those labels for you.

Gkenny wrote:500010494 - thats my order number. More than 72 hours have passed and the status remains 'processing' - have I been scammed here?

Brother if you need any information about your order send me email at our email and we will solve your problem like we solve to any our clients. Clients here are family and they are treated like that .