Points

Hi
Just a quick one

Used up all my points on last order and on that order I earned 13 more points, this order was done on the 26/12/18

Now the points total has been taken down to 8 already ?
Don't you get three months to use them

Regards Terry

Gone to 58 now...Will take that though lol
Think somethings happening with the system

I had my XMAS points (50) deducted twice, I am on -34 or something now, doesn't seem right I think...

Now gone back down to 8??

I’m on -35 for some reason

i believe our admin explained it: https://mtsboard.com/3545-points-being-deducted.html

Ahh I didn't see that post, thanks bacvar

on a general not i really like the MTS website, feels better then amazon to me. and they deliver almost as fast!

The point system being fixed was 1 serious problem.

During XMAS time, everyone was given 50 points. But for some reason, it gave everyone 150 points, because 50 points were done 3 times in the system when it should have only been done one time.

So everyone got 150 and I removed 100 points via batch update.

The XMAS points were only valid for 30 days. But then 30 days later, the system removed the 150 points because they expired when 100 points were already removed 30 days earlier. So many people had -50 points in their account. Then I had to add an extra 50 points back to everhone.

This caused the system sending 6 emails and many people were upset.

This still seems to be faulty as I had 29points less than 5 weeks after last order has now gone down to 7???

Why is this

Regards Terry

mad4it wrote:This still seems to be faulty as I had 29points less than 5 weeks after last order has now gone down to 7???

Why is this

Regards Terry

pls read here https://mtsboard.com/3545-points-being-deducted.html

I have read this but does not explain why my points from an order well under 90 days old has now gone ?

Regards Terry

mad4it wrote:I have read this but does not explain why my points from an order well under 90 days old has now gone ?

Regards Terry

thats a good point, points within 90 days should be available, if you want send us a email via support we can check it out

thank you

Ok will do thanks