BIGDADDY
Oct 8, 2018 at 12:33 AM
#1
MTS Support https://support.med-tech.pro
Support Email
36 posts · started by BIGDADDY · Oct 8, 2018
Oct 9, 2018 at 5:00 AM
#2
I can not send you an email. So what is the email adress now?
BIGDADDY
Oct 9, 2018 at 5:41 AM
#3
Use the form to send.
We are building a help desk system which will be ready this week... keep things more professional and manageable
We are building a help desk system which will be ready this week... keep things more professional and manageable
MTS Support https://support.med-tech.pro
Oct 9, 2018 at 5:58 AM
#4
Okey i hope i get an answer bequause my package arrived friday and i have a problem
BIGDADDY
Oct 9, 2018 at 8:51 AM
#5
Mw3best wrote:Okey i hope i get an answer bequause my package arrived friday and i have a problem
Already replied
MTS Support https://support.med-tech.pro
Oct 9, 2018 at 5:29 PM
#6
Message sent
October deal, missing items
Sure it will get sorted quick though as always 😎
October deal, missing items
Sure it will get sorted quick though as always 😎
Oct 12, 2018 at 5:47 PM
#7
Sure enough, issue sorted fast...customer service is 100%
Thanks MTS 😎
Thanks MTS 😎
Oct 16, 2018 at 8:08 PM
#8
Hi I have sent an email regarding my invoice which I didn't get after my placing order and didn't get any replay, order number 145009329. Also my points have disappeared from my account in magic way. Can you tell me what is going on?
Oct 17, 2018 at 11:42 AM
#10
I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?
Oct 17, 2018 at 2:40 PM
#11
Dimson wrote:I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?
Did you check the link they've put up here?
I thought I didn't got a respons either but they responded through 'tickets' on that link to the support team
Oct 17, 2018 at 6:08 PM
#12
I just checked but nothing..
Or do I have to register to see “tickets”?
Or do I have to register to see “tickets”?
Oct 18, 2018 at 1:45 AM
#13
I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?
BIGDADDY
Oct 18, 2018 at 4:58 AM
#14
Dimson wrote:I have filled out 2 forms with a problem about missing products (have send pictures as proof) and also 2 emails but don’t get any respons?
You were replied to every time!
Even 12 hours ago was the last one.
and 1 day 5 hours ago.
please check your spam folder
MTS Support https://support.med-tech.pro
BIGDADDY
Oct 18, 2018 at 5:01 AM
#15
Old_Runner wrote:I have sent multiple emails myself...no response whatsoever. I have also sent a message on the contact form. This concerns me because MTS has always been quick to respond in the past with great customer service. I don't see Mr. Big posts on the forum anymore. Has there been a change at MTS?
I replied to you 3 days ago.
Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.
MTS Support https://support.med-tech.pro
BIGDADDY
Oct 18, 2018 at 5:02 AM
#16
kamlm wrote:Hi I have sent an email regarding my invoice which I didn't get after my placing order and didn't get any replay, order number 145009329. Also my points have disappeared from my account in magic way. Can you tell me what is going on?
I have replied to you 1 day and 5 hours ago.
Please check spam.
Also points, I have put up a post about it on the forum.
MTS Support https://support.med-tech.pro
BIGDADDY
Oct 18, 2018 at 5:12 AM
#17
For anyone claiming I didn't reply to the emails..... send a new one and I'll copy the old reply.
I have done a test message to GMAIL and it landed in the inbox without a problem.
All emails are answered within 24 hours, if it's not, then there is an email server issue.
I have manually gone through the last 2 days emails and copy and pasted the replies again and hit send.
So let me know if you finally got the email. Probably a technical issue with the server
I have done a test message to GMAIL and it landed in the inbox without a problem.
All emails are answered within 24 hours, if it's not, then there is an email server issue.
I have manually gone through the last 2 days emails and copy and pasted the replies again and hit send.
So let me know if you finally got the email. Probably a technical issue with the server
MTS Support https://support.med-tech.pro
BIGDADDY
Oct 18, 2018 at 5:16 AM
#18
Kamin, Dimson, Old_Runner,
I have sent a copy of my reply 5 minutes ago. Check your inbox now.
I have sent a copy of my reply 5 minutes ago. Check your inbox now.
MTS Support https://support.med-tech.pro
Oct 18, 2018 at 5:18 AM
#19
MASSIVE wrote:I replied to you 3 days ago.
Seems the problem with you and Dimson is that your email accounts are to Gmail. It's probably being filtered out or put into spam.
I'm MR BIG. Just a name change.
I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.
BIGDADDY
Oct 18, 2018 at 5:39 AM
#20
Dreamchaser wrote:I have the same problems with an answer. I have ordered but no email received for confirmation. for 1 week no new status of my order. The service is always very good and fast. nothing has arrived in the spam folder.
I have replied to your support ticket 1 minute ago. Please check.
MTS Support https://support.med-tech.pro